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Terms & Conditions

Terms and Conditions – The Pink Flamingo Spiegelclub 


By purchasing a ticket to an event at The Pink Flamingo Spiegelclub (online or over the phone), through our Box Office, or an authorised sales channel, you acknowledge and agree to comply with these Terms and Conditions. 

The Venue’s conditions of entry are incorporated into these Terms and Conditions and apply to all tickets. These conditions of entry are available online and within your confirmation email.     Tickets are only valid if purchased through The Pink Flamingo Spiegelclub, the Box Office, the Venue, or an authorised agent. 

1. Ticket Purchases 

a) Ticket sales may be limited to a certain number of tickets per transaction to avoid ticket scalping. The Pink Flamingo Spiegelclub may cancel or refuse to accept orders that it believes are placed in excess of purchase limits.

b) Tickets purchased are strictly non-refundable and non-exchangeable, except as provided for in the LPA Code or as required by law (including the Australian Consumer Law).

c) Bookings are subject to availability and all sales are final.

d)  Tickets must not be resold or offered for resale at a premium or packaged, or otherwise offered for advertising, promotional or other commercial purposes (including competitions) without The Pink Flamingo Spiegelclub’s prior written consent. If a ticket is sold or used in contravention of this condition, the ticket may be seized or cancelled without refund or exchange and the bearer of the ticket may be denied admission. 

2. Pricing and Payment 

a) All prices quoted are in Australian dollars and include GST. 

b) Prices are subject to change without notice 

c) You warrant that you have the authority to make payment for your ticket and that you own/hold or have the express permission of the owner/holder of the credit card or other payment facility used to purchase the ticket. 

3. Conditions of Entry 

a) Our managers and security team have full authority to deny patrons entry. We give them full discretion and their decisions may be due to inappropriate behaviour, language, dress code, tattoos, level of intoxication and anything else they feel is not appropriate to let you enter.

b) All patrons entering the venue must be 18 years or older. Proof of age may be required in the form of a valid, government-issued ID where the guest appears under the age of 25. 

c) A valid, government-issued ID is required for all guests entering the venue after 10pm.

d) All patrons entering the venue must adhere to the dress code. 

e) Bags and possessions may be inspected prior to admission and may be stored if they contain prohibited items such as alcohol, etc.

f) Filming and photography of both the venue and the shows may take place during your visit to the Pink Flamingo, please advise a Pink Flamingo staff member if you do not wish to be filmed. 

g) The use of professional photographic and recording devices is not permitted, unless otherwise expressly permitted by the Venue. 

h) Patrons must not harass, interfere with or otherwise negatively impact the enjoyment of other patrons.

i) You may be refused entry or required to leave the Venue if you do not comply with these Conditions of Entry.

4. Refunds, Cancellations and Changes 

a) The Pink Flamingo Spiegelclub will only offer a refund or exchange of tickets if an event is cancelled, rescheduled, or significantly relocated (and you cannot or do not wish to attend the rescheduled or relocated event), or to the extent otherwise required by law (including the Australian Consumer Law). The Pink Flamingo Spiegelclub does not offer refunds or exchanges as a result of a change in your personal circumstances. 

b) The Pink Flamingo Spiegelclub may add, withdraw, or substitute artists, acts, or vary advertised programs, performance times, seating arrangements or audience capacity without notice. Tickets will not be exchanged or refunded as a result of these changes, except as provided for in the LPA Code or as required by law (including the Australian Consumer Law). 

c) To the extent permitted by law, the Pink Flamingo Spiegelclub will not reimburse you for auxiliary expenses (such as cost of travel, car parking, child-care, and accommodation) or other consequential loss suffered by you in the connection with your attendance or non-attendance at an event.  

5. Dress Code 

a) The Pink Flamingo Spiegelclub is an upmarket venue and we encourage guests to dress to a high standard. A dress-to-impress dress code applies at all times, so prepare your best outfit for an unforgettable experience.

We celebrate self-expression and want people to dress up and enjoy themselves but the following is not accepted at The Pink Flamingo:

  • Thongs, running shoes, steel caps and men’s sandals
  • Singlets, tank tops, t-shirts and athletic apparel
  • Beachwear and swimwear including men’s board shorts
  • Clothing bearing offensive slogans or pictures
  • Indecent clothing or obscene or offensive prints
  • Any clothing or accessories presenting a security risk or health and safety hazard
  • Backpacks, knapsacks & bum bags
  • Hooded sweatshirts
  • Caps
  • Excessively torn or saggy jeans
  • Dirty or unkempt clothing, footwear or appearance 

Management reserves the right to refuse entry to any person at its discretion. 

6. Merchandise 

a) Merchandise sales are final. Items will not be refunded or exchanged, unless required by law (including the Australian Consumer Law). 

7. Promotions and Competitions 

a) If you receive free tickets through a giveaway, competition or other affiliated promotion run by a Pink Flamingo Spiegelclub, you may be charged a full ticket price if you fail to comply with the terms of the promotion.  

b) Where additional elements were included in your prize package, such as accommodation, merchandise or travel arrangements, such additional elements are subject to the Competition Terms and may be subject to additional terms and conditions of the provider of such additional elements (for example, an airline for travel arrangements). 

c) Where accommodation and/or travel arrangements are included in your prize, The Pink Flamingo recommends that you purchase comprehensive travel insurance. 

8. Voluntary Assumption of Risk 

a) You enter the Venue at your own risk. 

b) You understand that attendance at any Venue and/or event may carry certain dangers, including the risk of injury and damage to you or your property. 

c) By attending the Venue and/or event, you accept the risk of damage and loss (including property damage, personal injury, economic and consequential loss) how-so-ever arising (including by negligence) at the Venue. This includes damage or loss caused by the acts or omissions of other ticketholders, visitors, guests. 

9. Limitation of Liability 

a) To the extent permitted by law (including the Australian Consumer Law), The Pink Flamingo Spiegelclub is not liable for any loss, damage, injury, delays, additional expenses, or inconvenience arising because of your attendance or non-attendance at the Venue and/or the event. Where liability cannot be excluded or modified by law, including pursuant to the Australian Consumer Law, the liability of The Pink Flamingo Spiegelclub is limited to the minimum permitted by law. 

10. General 

a) These Terms and Conditions may be varied at any time. 

b) If any part of the Terms and Conditions is held to be invalid, illegal, or unenforceable, it will be disregarded to the extent of its invalidity and the remainder of these Terms and Conditions will remain in full force and effect. 

The Pink Flamingo Spiegelclub reserves the right to change, remove, add or extend any of its products or offerings without notice. The Pink Flamingo will honour all paid-for bookings but reserves the right not to pass on any discounted offers that may one day be applied to its offering. Should the customer wish to cancel or change their bookings all new prices may be applied to that booking by The Pink Flamingo.